Returns Policy

Easy Returns and Refunds

Returns Policy

International Uasklad makes returning products as easy as possible.

All you need to do is contact us within 14 days of receiving your order. Please fill out and submit the form below to initiate a request for Return Authorization Product Returns

Please see details below regarding special order and clearance items, as well as what to do if you receive an item that is incorrect, damaged in transit or defective.

General Return Policy

To qualify for a full product refund, the products being returned must meet the following criteria.

  • Cannot have been installed (installed products may be refused or charged a restock fee)
  • Must include all original parts and packaging
  • Must be in resalable condition - items that were packaged in bags or boxes must be returned as such
  • Product packaging and box must be intact and free from writing or labels (this is not the shipping box, this is the product packaging only)
  • Product must be intact, no scratches or other visible damage - items returned in poor condition will be charged a restock fee or refused
  • All returns must be sent back using a traceable service. If a refund is not issued we need to verify it was delivered.
  • Products marked as Free Gift Order may carry a restocking fee, or may be denied return completely. These products will be clearly marked.

* Orders can be canceled at any time before they are shipped. 

** Once an order is shipped it cannot be canceled. 

*** If a product is returned and there is reason to charge a restock fee, the returned product is photographed and the customer is notified. 

Defective and Damaged Products

We are committed to delivering our products in perfect condition on every single order. We also understand that defective products and damages occurring during shipping are unavoidable. 

  • Please report any damaged or defective items within 14 days of receiving your order. 
  • Keep all packaging material, do not discard any boxes until your replacement has been approved.

Everything we ship is fully traceable and insured. We will take care of any issues that arise during and after a shipment, but it is the customers responsibility to report any issues in a timely manner. You have 14 days after receiving your order to report any damages or defects.

Missing Parts and Shortages

All of our shipments are picked, packaged and shipped by a minimum of 2 people per order. We do our best to double and triple check all orders for accuracy. If you have received an incorrect item, or are missing an item from your order please notify us immediately.

  • All concerns must be reported within 14 days of receipt of your order
  • Please open and inspect the products upon delivery, the faster we know there is a problem the faster we can make it right.


Refunds will be issued within 7 days of receipt and inspection of the item

Customers receive a return receipt via email after the return has been issued

Please contact us on +380986838654 if more than 7 days have passed since your return was delivered and you are still awaiting a refund. We strongly recommend using a traceable shipper when sending to us; we must receive the product in order to issue a return.